Terms of Service

Service Provider Information

Agreement to Terms

These Terms of Service govern your use of the Flores Wake website and services. By accessing or using our website, you agree to be bound by these terms.

If you disagree with any part of these terms, you should not use our website or services. We reserve the right to update these terms at any time, and your continued use of our services constitutes acceptance of such changes.

These terms apply to all visitors, users, and others who access our services, including specialty coffee roasters and industry professionals.

Service Usage Terms

1. Acceptable Use Policy

When using our services, you agree to:

• Provide accurate and truthful information in all communications
• Use our services only for lawful business purposes
• Respect intellectual property rights of Flores Wake and third parties
• Maintain the confidentiality of any sensitive information shared
• Not attempt to gain unauthorized access to our systems

2. Prohibited Uses

You may not use our services to:

• Transmit harmful, offensive, or illegal content
• Impersonate any person or entity
• Interfere with or disrupt our services or servers
• Collect user information without consent
• Engage in any automated use of the system (scraping, bots)
• Attempt to defraud Flores Wake or other users

3. Service Access Requirements

To access certain features or services, you may need to:

• Be at least 18 years of age
• Represent a legitimate business entity in the specialty coffee industry
• Provide valid contact and business information
• Agree to our communication and data processing practices

4. Fair Usage Guidelines

Our services are designed for professional coffee sourcing inquiries and business communications. We expect users to engage reasonably and professionally. Excessive requests, automated queries, or abuse of our contact systems may result in service restrictions.

Account and Communication Terms

1. Communication Requirements

When contacting us or using our services:

• You must provide accurate contact information
• You are responsible for maintaining the security of your communications
• You should update us if your contact information changes
• You consent to receive service-related communications

2. Communication Security

You are responsible for:

• Maintaining the confidentiality of sensitive business information
• Using secure channels for confidential communications
• Notifying us immediately of any unauthorized use of your account
• Taking reasonable precautions to protect proprietary information

3. Service Suspension and Termination

We reserve the right to suspend or terminate service access if you violate these terms, engage in fraudulent activity, or misuse our services. We will provide notice when reasonably possible, except in cases of serious violations or legal requirements.

Service Availability and Modifications

1. Service Uptime and Maintenance

We strive to maintain continuous service availability, but we cannot guarantee uninterrupted access. Our services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical issues or server problems
• Force majeure events beyond our control
• Security incidents requiring immediate action

We will attempt to provide advance notice for planned maintenance when possible.

2. Coffee Availability

Information about coffee availability, pricing, and specifications is subject to change based on harvest conditions, producer circumstances, and market factors. We make reasonable efforts to keep information current but cannot guarantee availability of specific lots or origins at any given time.

3. Service Modifications and Updates

We reserve the right to:

• Modify, suspend, or discontinue any aspect of our services
• Update features, functionality, or service offerings
• Change pricing, terms, or service structures
• Add or remove features without prior notice

Material changes affecting existing service agreements will be communicated to affected parties.

4. Geographic Restrictions

While we operate from Indonesia and primarily source from Indonesian islands, we may work with international clients subject to applicable trade regulations, export restrictions, and local laws. Some services may not be available in all jurisdictions.

Intellectual Property Rights

1. Content Ownership

All content on this website, including text, graphics, logos, images, and software, is the property of Flores Wake or its content suppliers and is protected by intellectual property laws. The Flores Wake name, logo, and related marks are trademarks of Flores Wake.

2. User-Generated Content Rights

When you submit inquiries, messages, or other content to us:

• You retain ownership of your content
• You grant us a license to use the content for service provision and improvement
• You warrant that you have the right to submit the content
• You represent that the content does not violate any third-party rights

3. License Grants

We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended business purposes. This license does not include the right to download, copy, or redistribute content except as necessary for normal website use.

4. Copyright and Trademark Notices

All rights reserved. Unauthorized use of any content may violate copyright, trademark, and other laws. If you believe any content infringes your intellectual property rights, please contact us with details of the alleged infringement.

Disclaimers and Limitations

Our services and website are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our services will be uninterrupted, error-free, or completely secure. Information provided about coffee sourcing, origins, and availability is subject to change and should be verified through direct communication.

We are not responsible for decisions made based on information from our website or services. Coffee sourcing involves inherent risks related to agricultural products, and we encourage thorough due diligence before making purchasing commitments.

Changes to Terms of Service

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated through:

• Email notification to active service users
• Prominent notice on our website homepage
• Direct communication for changes affecting existing agreements

Your continued use of our services after changes become effective constitutes acceptance of the revised terms. If you disagree with changes, you should discontinue use of our services.